Returning/Exchanging an Online Purchase in Store

To return/exchange your online order atany of our PLACE retail or outlet stores, please bring:

  1. Your packing slip
  2. The item(s) you're returning/exchanging
  3. The credit card that matches the 'ordered by' information on the front of your packing slip

Note:

  • Online Exclusive items are only eligible for returns in stores; they may not be exchanged in retail or outlet stores.
  • We are currently unable to research online orders at stores. Please be sure to bring the above information.

Returningan Online Purchase(Gift) by Mail

To return your online order by mail:

  1. Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.
  2. If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.
  3. Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
  4. Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.
  • All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
  • We cannot refund original or return shipping charges.